FAQs
FAQs
Questions about shopping with us? Explore our FAQ for quick answers on orders, shipping, returns, and more.
General
You can add your personalisation details in the box provided in the listing. Kindly double-check your spelling before submitting your order.
If you encounter any difficulties, feel free to send your customisation details to hello@shoppaperavenue.com.au, ensuring to include your order number in the subject line.
Once you’ve selected your item and added your personalisation details, please proceed to checkout and complete your payment.
Depending on the item, we will send a digital proof to your email within 24-48 hours (please check your spam folder). Once you approve the proof, we will ship your order within 1-2 business days.
If there is no personalisation required, your order will be shipped within 1-2 business days.
Certainly! Please contact us via email at hello@shoppaperavenue.com.au or visit our contact page to submit your inquiry. Provide details about what you’re looking for, and we’ll respond promptly within 24 hours.
Please contact us as soon as possible at hello@shoppaperavenue.com.au. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
To confirm our availability to help you. Please email us at hello@shoppaperavenue.com.au with the specific item you wish to order, your postcode, and the required delivery date.
We’ll promptly review your request and get back to you.
Yes! If you have a specific font in mind, just let us know the name, and we’ll do our best to source it for you.
We definitely can! For optimal engraving results, kindly email your logo as an SVG file to hello@shoppaperavenue.com.
Email us at hello@shoppaperavenue.com.au or contact us here, and we will assist you.
Shipping & Returns
Australian orders over $200 qualify for free standard shipping. Please note, large signs (e.g., welcome signs, seating charts) are excluded from this promotion.
The discount will be automatically applied at checkout.
We only use Australia Post. You’ll be sent a tracking number to track your parcel.
Yes, you can upgrade the shipping during checkout. For international orders, please contact us for a shipping quote for express delivery.
For Australian residents, shipping typically takes 3-5 business days. International orders generally arrive within 1-2 weeks.
All orders have tracking except our Fern Hello World Discs.
Yes, we do! Select ‘Local Pick up’ at the checkout.
We are located on Flinders Parade in North Lakes, 4509. You’ll receive an email and text when your order is ready for pick up. We’ll provide the street number and arrange a time suitable for you.
While we take utmost care in packaging your items, mishandling during transit can sometimes lead to damaged or missing items.
If this occurs, please reach out to us promptly with images showing the damage and the condition of the packaging upon arrival. We will respond as quickly as possible to assist you.
We do not offer refunds or exchanges on personalised and custom orders, as each item is crafted specifically to meet your unique specifications and preferences. Please view our full returns policy for more information.
Definitely! Please refer to our returns policy to start your return process.
We understand mistakes can happen. Please let us know and we’ll try to work out a solution for you but we do not offer refunds if you make an error on any product.