Returns Policy

Return Policy

We’re committed to making your shopping experience as smooth as possible, and a key part of that is having a clear and transparent return policy. Please take a moment to review our return policy regarding personalised items.

Personalised Items:

We’re sorry to let you know that personalised items cannot be returned or exchanged. These items are uniquely tailored to your specifications and cannot be resold to others. Therefore, we are unable to accept returns or issue refunds for personalised products.

Damaged or Defective Personalised Items:

If you receive a personalised item that is damaged or defective, please contact our customer support team promptly. Claims made more than 3 days after receipt cannot be accepted. We will work closely with you to resolve the issue by offering a replacement. Please send an email with photos of both the product and its packaging to facilitate the process.

Eligibility Criteria:

You have 7 days to return a non-personalised item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process:

To initiate a return, please contact us at support@shoppaperavenue.com.au
Pack your item securely in the original packaging, if possible.
Customers are responsible for return shipping costs unless the item received is defective. It is recommended that you send your return with tracking. We cannot process any returns for lost parcels during transit.

Refund Details:

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges: